All ICT products come with a two year repair or replacement warranty. If an ICT product requires repair and is still under warranty, we will replace or repair the unit at ICT’s discretion.
If a product is no longer under warranty, a flat rate repair charge will apply. No repairs will be undertaken out of warranty until the customer has approved the repair charge.
Return Material Authorization (RMA) Procedure
To return a product to ICT for replacement or repair, we request that the following information is either telephoned or emailed to our office (Monday to Friday from 8am – 4:30pm PST):
- ICT model number
- Serial number
- Return ship-to address, and
- The preferred shipping courier and account number, if applicable
- An estimate of what the possible failure cause might be
We will then provide an RMA number and the cost of repair if the unit is no longer under warranty.
For warranty repairs, the customer is responsible for costs associated with shipping the product to ICT. ICT will pay to return the product to the customer. For out of warranty repairs the customer is responsible for all shipping and handling costs.
Products more than ten years old are generally not repairable due to availability of parts. ICT will recommend a current replacement product in those cases.